Return & Refund Policy

At Leashko, we want you and your dog to love every purchase. If something isn't quite right, we're here to help. Please review the policy below to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return, the item must be:

• Unused and unworn
• Clean and free of pet hair, dirt, stains, odors, or damage
• In its original condition
• Returned with all original tags, accessories, and packaging
• Accompanied by proof of purchase or order number

Items that do not meet these conditions may be refused or returned to the customer at the customer's expense.

2. How to Start a Return

To request a return, visit our Help Center → Return & Refund → Start a Return.

You will be asked to sign in to your Leashko account using the email address associated with your order. Once signed in:

1. Select the eligible order and click Return items.
2. Select the item(s) you wish to return.
3. Choose the appropriate return reason and provide any additional details.
4. Submit your return request for review.

For damaged, defective, or incorrect items, Leashko may request photographs or other supporting information before approving the return.

Return shipping is the customer’s responsibility for standard returns. Leashko will cover return shipping only when the item received is damaged, defective, or incorrect.

Submitting a return request does not guarantee approval. Please do not ship any items back until your request has been reviewed and approved by Leashko. If approved, you will receive return instructions.

Return requests must be submitted within 14 days of delivery and must meet all eligibility requirements outlined in this Return & Refund Policy.

3. Return Shipping Costs

Unless the return is due to our error, customers are responsible for all return shipping costs.

Return shipping costs are non-refundable.

Leashko recommends using a shipping service that provides tracking, as we are not responsible for returns lost or damaged during transit.

4. Free Size Exchange

We understand that finding the perfect fit is important.

We offer one free size exchange per order within 14 days of delivery, provided the item:

• Has not been used
• Is clean and in its original condition
• Includes all original packaging and tags

Customers are responsible for shipping the original item back to Leashko.

Once the returned item has been received and inspected, Leashko will ship the replacement size at no additional shipping cost.

Size exchanges are subject to product availability. If the requested size is unavailable, we may offer an alternative product or issue a refund.

5. Defective, Damaged, or Incorrect Items

If you receive:

• A defective product
• A product damaged during shipping
• The wrong item

please contact us within 48 hours of delivery.

To help us review your claim, we may request:

• Your order number
• Photographs of the product
• Photographs of the shipping box
• Photographs of the shipping label
• Any additional information reasonably necessary to evaluate the issue

If we determine that the issue resulted from our error or a manufacturing defect, Leashko will, at our discretion:

• Replace the product,
• Exchange the product,
• Provide a full refund, or
• Offer another appropriate resolution.

In these cases, Leashko will cover any applicable return shipping costs.

6. Inspection of Returned Items

All returned products are inspected upon arrival.

To qualify for a refund or exchange, returned items must be in their original condition.

Returns may be denied if products show evidence of:

• Use
• Wear
• Pet hair
• Dirt
• Odors
• Washing
• Damage caused after delivery
• Missing packaging
• Missing tags
• Missing accessories

Our inspection results are final unless otherwise required by applicable law.

7. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive defective or incorrect:

• Final sale items
• Clearance items marked as non-returnable
• Gift cards
• Products damaged through misuse
• Products modified after purchase
• Customized or personalized products, if offered
• Items returned after the 14-day return period

8. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable, except where the return results from our error or where required by applicable law.

9. Partial Refunds

In certain circumstances, where permitted by law, partial refunds may be issued for returned products that have minor damage, missing packaging, or other issues that reduce their resale value but do not require complete rejection.

10. Refused Returns

If a returned item does not meet the conditions outlined in this policy, Leashko reserves the right to:

• Decline the refund,
• Decline the exchange,
• Return the item to the customer at the customer's expense, or
• Charge reasonable shipping costs associated with returning the item.

11. Order Cancellations

To request an order cancellation, please contact our customer support team as soon as possible.

Orders may only be canceled before they have entered the shipping process. Once an order has been processed for shipment or shipped, it cannot be canceled and must instead follow this Return & Refund Policy.

Leashko reserves the right to cancel any order for reasons including, but not limited to:

• Pricing errors
• Inventory shortages
• Suspected fraud
• Unauthorized transactions
• Violations of our Terms of Service

If Leashko cancels your order before shipment, a full refund will be issued to the original payment method.

12. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

Leashko reserves the right to contest fraudulent or invalid chargebacks by providing relevant documentation, including:

• Order records
• Shipping confirmation
• Delivery confirmation
• Customer communications
• Photographs
• Other supporting evidence

Nothing in this policy limits any rights you may have under applicable law.

13. Product Care Before Returning

Please do not wash, alter, repair, or attempt to modify a product before requesting a return or warranty review.

Products that have been altered after delivery may not qualify for a refund or replacement.

14. Policy Changes

Leashko reserves the right to update or modify this Return & Refund Policy at any time to reflect operational, legal, or business changes.

Any updates become effective immediately upon being posted on this page.

15. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us using the contact information provided on our website. We're committed to resolving issues fairly and providing the best possible experience for our customers.