Shipping Policy

At Leashko, we are committed to processing and delivering your order as quickly and accurately as possible. Please review the information below regarding our shipping process, delivery expectations, and customer responsibilities.

1. Shipping Locations

Leashko currently ships within the United States only.

At this time, we do not offer international shipping.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During periods of high order volume, new product launches, promotional events, or holidays, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify you.

3. Shipping Methods

Shipping options and estimated delivery times are displayed during checkout based on your delivery address.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Delivery estimates begin after your order has been processed and shipped.

4. Delivery Estimates

Estimated delivery times are provided by the shipping carrier and are intended as estimates only.

Actual delivery dates may vary due to factors beyond our control, including:

• Weather conditions
• Carrier delays
• Holidays
• High shipping volumes
• Natural disasters
• Transportation disruptions
• Other unforeseen circumstances

Leashko cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or events outside of our reasonable control.

5. Shipping Charges

Shipping charges are calculated during checkout based on your selected shipping method, order value, and delivery destination.

Any available free shipping promotions apply only under the terms advertised at the time of purchase and may be modified or discontinued without prior notice.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Tracking information is provided by the shipping carrier and may take up to 24–48 hours to become active after shipment.

If you have not received your shipping confirmation within a reasonable time after your order has been processed, please contact our customer support team.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please review your shipping address carefully before completing your purchase.

If an incorrect or incomplete address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply if the package must be reshipped.
• Orders already shipped cannot always be modified or intercepted.

Leashko is not responsible for packages delivered to an address provided incorrectly by the customer.

8. Returned Packages

Packages returned to Leashko due to:

• Incorrect addresses
• Incomplete addresses
• Refused delivery
• Failure to collect the package

may be reshipped after the customer pays any applicable additional shipping charges.

If the customer chooses not to have the package reshipped, any refund will be handled in accordance with our Return & Refund Policy. Original shipping charges are non-refundable.

9. Lost Packages

If your tracking information indicates that your package has not arrived within a reasonable time, please contact us so we can assist in working with the shipping carrier.

If a carrier confirms that a package has been delivered to the address provided at checkout, responsibility for the package transfers to the customer. Leashko is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If you believe your package was stolen after delivery, we recommend contacting the shipping carrier and your local authorities, if appropriate.

10. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us evaluate your claim, please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the shipping box
• Photographs of the shipping label
• Photographs of any internal packaging materials

Please retain all packaging materials until your claim has been reviewed.

Failure to report shipping damage promptly or provide requested documentation may affect our ability to process your claim.

11. Incorrect or Missing Items

If you receive an incorrect item or believe part of your order is missing, please contact us within 48 hours of delivery.

We may request photographs of the items received, packaging, and shipping label to assist with our investigation.

If we determine that an error occurred on our part, we will work to correct the issue as quickly as possible at no additional cost to you.

12. Refused Deliveries

If a shipment is refused without prior authorization from Leashko, the package may be returned to us.

Original shipping charges and any carrier return fees incurred may be deducted from any eligible refund, where permitted by law.

13. Risk of Loss

Ownership and risk of loss for purchased products transfer to the customer once the order has been delivered by the shipping carrier to the delivery address provided during checkout.

14. Force Majeure

Leashko shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Government actions
• Labor disputes
• Carrier service interruptions
• Public health emergencies
• Transportation disruptions
• Supply chain shortages
• Power or communication outages

15. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our operations, shipping partners, or legal requirements.

Any updates become effective immediately upon being posted on this page.

16. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us using the contact information provided on our website. We are always happy to assist you.